Troubleshooting

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SIGViewer doesn't work †

When the sigviewer doesn't start, please try to change the setting option of java VM. You can edit the java VM using the file SIGViewer\release\X3DParser.cfg found in c:\Program Files\SIGViewer_**

The end of this file should look as follows:

#
# Other JavaVM Options
#
[Others]
-Xmx500M

In this part we should edit the memory buffer as follows:

-Xmx500M

　　　　↓

-Xmx300M

Log file of SIGViewer is not created †

If you use windows vista or later version, the log file may not be created. Basically, the log file should be in: c: \ Program Files \ SIGViewer_ <version> \ SIGViewer \ release \

SIGViewer.log will be created with the following procedure: Run SIGViewer.exe by right-click then "Run as administrator"

Alternatively, you can use the permanent solution as follows: Right clicking on the SIGViewer.exe -> properties -> Capability then go to the Privilege Level, check the box "Run the program as an administrator".

Error "can not initialize OpenAL" comes into SIGViewer startup。 †

You need to add the following line to configuration file startup.cfg of SIGViewer.

ENABLE_OPENAL_VOICE_CAPTURE=false

※Recording the voice, some features wil not be available.

error Jvm.dll is not found in the SIGViewer start-up †

Add the following path of jvm.dll to the windows environment path

C:\Program Files (x86)\Java\jre6\bin\client\

Error MSVCR71.dll is not found in the SIGViewer start-up †

Please download the following Microsoft .NET Framework Redistributable Package and install it.

http://www.microsoft.com/en-us/download/details.aspx?id=26