Backup diff of Troubleshooting(No. 2)

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- 1 (2013-06-18 (Tue) 08:22:15)
- 2 (2013-07-20 (Sat) 01:30:12)
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[[Tutorial]]

[[Japanese version:http://localhost/sigverseTranslation/index.php?%E3%83%88%E3%83%A9%E3%83%96%E3%83%AB%E3%82%B7%E3%83%A5%E3%83%BC%E3%83%86%E3%82%A3%E3%83%B3%E3%82%B0]]
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*SIGViewer doesn't work [#o3136985]
When the sigviewer doesn't start, please try to change the setting option of java VM. 
You can edit the java VM using the file SIGViewer\release\X3DParser.cfg found in c:\Program Files\SIGViewer_**



The end of this file should look as follows:

 #
 # Other JavaVM Options
 #
 [Others]
 -Xmx500M


In this part we should edit the memory buffer as follows:

 -Xmx500M
　　　　↓
 -Xmx300M

*Log file of SIGViewer is not created [#uda1ba23]

If you use windows vista or later version, the log file may not be created.
Basically, the log file should be in:
c: \ Program Files \ SIGViewer_ <version> \ SIGViewer \ release \


SIGViewer.log will be created with the following procedure:
Run SIGViewer.exe by right-click then "Run as administrator" 

Alternatively, you can use the permanent solution as follows:
Right clicking on the SIGViewer.exe -> properties -> Capability then go to the Privilege Level, check the box "Run the program as an administrator".


*Error "can not initialize OpenAL" comes into SIGViewer startup。 [#wac4bf23]

You need to add the following line to configuration file startup.cfg of SIGViewer.

 ENABLE_OPENAL_VOICE_CAPTURE=false

※Recording the voice, some features wil not be available.

*error Jvm.dll is not found in the SIGViewer start-up [#t34dcd55]
Add the following path of jvm.dll to the windows environment path

 C:\Program Files (x86)\Java\jre6\bin\client\

*Error MSVCR71.dll is not found in the SIGViewer start-up [#i22651be]
[[Click here >http://devnet.magicsoftware.co.jp/download/tools_library/uipaasv1/msvcr71dll/]]for download.


Add MSVCR71.dll in the following folder(for 64bit version)

C:\Windows\SysWOW64

Backup diff of Troubleshooting (No. 2)